Policies & Guidelines

TECHNICAL REQUIREMENTS & TERMS

ALL COURSES:

Join the GOOGLE CLASSROOM by clicking the link provided in the confirmation email for the course. (Zoom meeting info, class assignments and materials will be posted in the class stream)

1. Webcam & Light Source: So our instructor can see your face clearly. 

2. Headphones: Students must wear headphones at all times in order to avoid echo and feedback. 

3. Microphone: Please do not use the built-in microphone on your device. A headset microphone will do, a USB or XLR microphone is best. 

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ADR FROM HOME ONLY:

• XLR Mic & Audio Interface in recording space (easily accessible to control gain in real time while recording) OR USB Microphone with gain control built in

• Screens (Ideally 2, or 1 very large screen) in recording space

• Keyboard and mouse in recording space

• Google Chrome Browser (for connection to Source Connect Now)

• Your computer can effectively handle multiple applications running at once. Especially Chrome for Classroom/Scripts, Source Connect Now & Zoom.

• Strong internet connection: (Ethernet wired connection preferred. Ideally minimum 15 mbps upload, 150 mbps download) https://www.speedtest.net/

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TERMS: It is the  participant's responsibility to ensure that they meet all the technical requirements for your virtual courses and not have technical difficulties.   Minor troubleshooting during a course, that can be resolved in a timely manner can be accommodated. Any major complications due to the participant failing to meet the technical requirements as described above will not be accommodated.

Cancellation Policies

VIRTUAL COURSE CANCELLATIONS: 

If you are unable to attend a training event, you are responsible to inform us via this cancellation form

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LATE CANCEL: Because your registration potentially prevents someone else from attending, we do not offer refunds for cancellations within 72 hours before the start time of the training event. You will be charged as if you attended the event.

EARLY CANCEL: To receive credit on your account towards future training events with Adventures in Voice Acting,  the following  steps are required: 

1. Fill out the cancellation form notifying us you cannot attend at least 72 hours prior to the start time of the training event  

2. There is another student available to take your spot:

• A participant on the Waitlist

• You personally arrange for someone to take your place

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VIRTUAL COACHING CANCELATIONS 

If you are unable to attend a virtual coaching appointment,  you are responsible to inform us via this cancellation form

Early Cancel: Appointment is canceled at least 48 hours prior to session start time.

Late Cancel: Appointment is canceled less than 48 prior to start time. You will be charged as if you had attended the session

No Show / Late Arrivals:

• Please communicate with your coach directly if you are running late.

• Coaches will wait up to 15 minutes into the session for you to arrive at your appointment.

• Zoom meeting will end after 15 minutes and be considered a no call/no show. You will be charged as if you had attended the session

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EXCEPTIONS: We will issue refunds on a case by case basis under certain extenuating circumstances such as emergencies etc. 

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